Frequently Asked Questions
The most Frequently Asked Questions are answered in the Chat With Us button on the right hand side of the website. More information follows...
Are items listed on the MK1 site actually in stock at the shop?
The stock information on the MK1 website reports our own Hamilton shop’s current inventory and not an offsite location or supplier's warehouse stock.
Our webshop reports the stock information taken from our own live inventory. We do not list items for sale that are not physically on hand in our Hamilton shop. As items sell in store our point of sale system updates our webstock records in real time - any items sold out will be recorded as SOLD OUT till we receive more stock (we reorder daily). Great care is taken to make sure this information is kept up to date but from time to time mistakes and errors do happen. In the rare instance that this occurs we will offer an immediate refund. Please feel free to call or email the shop if you wish to confirm availability before placing an order.
How long will my order take to arrive?
We pack and dispatch orders straight away. Our official policy can be found on our Terms & Conditions page. In practice we pack up any orders received during the day straight away… and orders received overnight are packed before the MK1 doors open at 9am. As long as orders are received before the final courier pick up for the day (2pm) most urban areas in NZ will receive delivery overnight or within two working days.
Our busiest delivery days are on New Comics Day and the day after new Comics Day (Wednesday, Thursdays and Fridays). Please allow extra time for orders placed on these days.
DOES MK1 SELL GIFT CARDS?
Yes we do . There are two types of Gift Cards available.
PHYSICAL MK1 Gift Cards can be purchased at our Victoria Street location in Hamilton. They can be used on line as well - just message the shop, quoting the gift card number and we will reply back with an online usable gift card link
The WEBSITE MK1 Gift Cards can be purchased here https://mk1.co.nz/products/gift-card . Choose the dollar value you would like or message us if you want a different amount added. Once purchased you will receive an emailed receipt and a separately emailed Gift Card (check your spam folder if not in your inbox). You can forward the emailed Gift Card to the recipient at your chosen time. Website issued Gift Cards can be used online and instore.
Mk1 gift cards don't expire and don't have to be used in a single transaction - they can be part spent over a period of time.
How do I redeem a printed Mk1 gift voucher online?
Contact the shop and we will provide a website usable gift code.
How do I subscribe to a comic series at MK1?
You can place preorders for upcoming comics in our Preorder section here https://mk1.co.nz/pages/managecomics A User Guide for our Preorder System can be found here https://mk1.co.nz/pages/preorder (and below)
How do I choose a comic title to subscribe to?
How do I find out when a title arrives at MK1?
MK1 usually receives the comics in the same week as the USA publication date advertised on Mk1's coming soon page here, Previews World https://www.previewsworld.com/ , Lunar https://www.lunardistribution.com/ or Penguin Random House Comics https://prhcomics.com/ - or the individual publisher sites like Marvel https://www.marvel.com/comics , DC comics https://www.dccomics.com/ , Image Comics https://imagecomics.com/ or Dark Horse https://www.darkhorse.com/ .
How to Pay Now but Ship Later?
Can I ask MK1 to put an item aside to be purchased at a later date?
No - but you can use the site to make the purchase and elect to have your purchase held aside at the shop to be combined with a future order and delivery. WHY NOT? This keeps the shop healthy and functioning. New comics are being released all the time and this policy allows us to keep those comics shipping in every week.
How long will MK1 hold a Pre Order aside?
Pre Ordered items are kept separate from regular store/website inventory so your orders will be available even if the MK1 site indicates an item has sold out. We don't ask for a deposit or prepayment but due to the extra costs for international air freight and the high costs of sourcing comics at the moment we do look for a payment to be made as soon as possible once your preorder has arrived. We ask that all items aside for you at the counter are paid within a week of arrival or at the latest within a month of arrival if prior arrangement is made.
When will I be notified when my Preorder arrives at MK1?
Customers with a MK1 website account will be notified automatically when their comics have arrived. These customers can view preorder status at the following link https://mk1.co.nz/pages/managecomics/my_subscriptions - please see the MK1 USER GUIDE for an explanation of the various terms on our Preorder page.
Once the full shipment is processed and online we start contacting customers that don't have a website account - this process can take a day or so.
What does Final Order Cut Off / Final Orders Due mean?
Every week we lock in the shop's orders for comics that are about to be shipped our way. This weekly list is called FINAL ORDER CUT OFF and is MK1's last chance to adjust our orders up or down. You can view and place orders from the full list of new series, one shots, crossovers and the latest ongoing issues from a variety of publishers at MK1's PREORDER page. We ask that preorders are placed by Monday morning each week to give us enough admin time to organize the shipments. If you are wanting to preorder an item after the Final Order Cut Off date has passed you will need to contact MK1 so we can check availability.
Why Does Mk1 not take preorders for Limited, Incentive or Rare Variants?
We don't take preorders for incentive variants as they usually require us to order extra issues or increase our purchasing above a target to qualify to order. Because the incentive covers ship in such small numbers, they are prone to damage and packing errors. Any we do qualify for that are in saleable condition go on the MK1 website on NEW COMIC DAY - we use them as a bit of excitement and a reason to visit the MK1 site on that day.
What does MK1 do with limited or rare promotional items like Ashcan editions or Sketch promo covers?
Any promotional item provided to the shop free of charge by publisher / distributor will be given away in the week of arrival. We will spread the items around subscribers to the series or related series (when an item doesn't have any subscribers yet). When a promotional item is rare (such as the one per store items) one lucky series subscriber will receive the item drawn at random.
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