PREORDER MK1 USER GUIDE
+++REALLY, REALLY IMPORTANT+++
Please make sure we have your mobile number and address as we won't accept a preorder request without those details. We send a welcome email to all new subscribers and a response to that email is needed for us to proceed with any preorder requests. Please check your spam folder and add shop@mk1.co.nz to your safe senders list.
HOW TO OPEN A PREORDER ACCOUNT:
If you have made a purchase via the MK1 site you will have a MK1 account already. You can reset your password via the MK1 account page here https://mk1.co.nz/account/login
New customers can open up an account here https://mk1.co.nz/account/register - Once you have opened your account you can place subscriptions and preorders via the PREORDER section of the MK1 website. When we receive your first order we will send our Welcome and User Guide email (might be in spam). IMPORTANT: Please reply to this email to confirm your account. We will not start processing preorder requests till we have received your confirmation reply including physical address and mobile phone number. We need mobile numbers as Manage Comics notifications can go to spam so we always txt an alert when the first notification goes out. There is a contact form at the bottom of this page where you can send that information.
WHAT IS MANAGE COMICS?
Manage Comics is MK1's comic subscription system: We put aside copies of every new release comic/graphic novel or manga that our subscribers request. The system that customer's use to place preorders via the MK1 website is an application called Manage Comics.
We use Manage Comics to keep track of preorders and to notify customers when preorders arrive. All new Manage Comics Subscribers will be sent a payment link in the week that any preorder arrives - due for payment within 7 days of notification. If you wish to combine orders to save on shipping costs - choose the HOLD DON'T SHIP YET shipping option at the checkout. Established subscribers can request a monthly or fortnightly payment link - more details here.
Customers can view upcoming titles and place pre orders from the PREORDER section of the MK1 website.
MANAGE COMICS BUTTONS:
Do you want every issue of a comic series going forward? Press the Subscribe to Series button. (Handy Hint: After you subscribe to a new series refresh the page or visit the MY SUBSCRIPTIONS tab to view what issue your subscription will start from - message Mk1 if you want to start from an earlier issue).
If you want a single issue press the PREORDER ISSUE button.
If you want a specific variant cover press the PREORDER COVER button
THE MY SUBSCRIPTIONS PAGE
Check the MY SUBSCRIPTIONS page : The first tab displays everything we have on order for you and what the next issue/volume will be (click each title's link for the expected release date).
The PULLED ORDERS tab shows what we have unpacked for you since your last bill.
The BILLED ORDERS tab shows the last bill we sent (it will have a PAY FOR ORDER button attached so you can pay from that tab or from email).
The SHIPPING PREFERENCES tab is how we organize customer groups. While you can change your SHIPPING PREFERENCE we don't suggest doing so, instead reach out to MK1 to request a change. More details about this can be found here.
The MY ACCOUNT Page has a record of your past orders and will show any paid orders that are ready to send along with tracking links for orders already dispatched.
NOTIFICATIONS
Every customer that had a preorder arrive for them during the week will receive a notification via the YOUR NEW COMICS AT MK1 email. New customers will receive a payment link in the same week that a preorder arrives. Established customer's that have their comics delivered will receive a payment link according to their SHIPPING PREFERENCE.
RESOURCES
- The LAST CHANCE TO PREORDER post is updated weekly - it lists every major new comic series - organized by preorder deadline.
- The MONTHLY PREORDER SHIPPING HIGHLIGHTS post lists all the major new series announced for the stated month and include links to download the latest publisher PDF catalogues.
- The CATCH THEM ALL! MK1 CHECKLISTS blog post is your one stop page for all current comic crossover and multi title storylines and checklists.
- The COMIC VOLUMES PREORDER HIGHLIGHTS post is updated monthly and focuses on the major Graphic Novels/Volumes up for preorder now.
MK1's weekly newsletter has a section devoted to Manage Comics news featuring bugs, fixes , hints and tips. Sign up in the SUBSCRIBE TO OUR EMAILS in the footer section below. Past hints and tips are recorded here.
Extra Information
PRICING
The Price showing is the estimated MK1 sale price in NZD$. MK1 will reach out if the items price proves wildly different than the estimate showing - we can cancel your order on request if you are no longer interested.
Sometimes the data files that publishers provide Manage Comics have errors. When this happens MK1 will requote the price and ask customers to reconfirm their interest at the corrected price.
NOT ALL ITEMS LISTED ARE AVAILABLE FROM MK1
Manage Comics listings are created using a data feed from the GEEKFETCH database. We don't have direct control over every individual listing showing. We do use filters to remove problematic items but occasionally stuff sneaks through or is impossible to filter out. Not every item showing can be ordered so we will get in touch if a request is not available through MK1. Some examples are:
Errors: Sometimes a publisher will reuse a barcode on a new product which causes an older unavailable item to be relisted and show as available to order. When this happens we will let anybody who has ordered the item know. We also advise Manage Comics so the listing can be fixed.
Freebie or Promotional bundles : The minimum order for these are usually pretty large and the freight is the expensive part. We remove all bundle requests to avoid an accidental error of ordering many multiples of bundled comics.
Free Comic Book Day comics. We don't do things like we used to - please see our Free Comic Book May post for how we have fun in our Birthday month.
Signed Comics and High Value Rare books: International freight is expensive and prone to damage. We are able to absorb the cost of the odd damaged book or a few regular priced comics but have learned the hard way to avoid the risk of something happening to a rare comic costing 100s of USD$.
Territory Restricted Titles: There is a growing list of comic titles that are not able to be sent via the usual comic distribution system to New Zealand. This happens when publishers have only purchased, or have only been granted a character or brand license to produce comics using those characters to be sold in a North American or specific international territory that does not include NZ. We have a way round this but orders must be placed as early as possible - the Final Orders Due date is way too late! See this page for more information and the latest list of territory restricted titles.
NOT ALL COVERS ARE AVAILABLE TO PREORDER
Our Manage Comics listings show Open to Order covers only. MK1 doesn’t offer preorders for incentive covers — these versions are often printed in very small quantities (if they arrive at all) and are more susceptible to damage or packing mistakes. While we filter incentive covers out of our preorder listings, occasional publisher data errors may cause them to appear temporarily. Any we do qualify for that are in top condition go on the MK1 website on NEW COMIC DAY - we use them as a bit of excitement and a reason to visit the MK1 site on that day. Handy Hint: you can spot an incentive cover by a qualifier or ratio listed within the comics title eg. TRANSFORMERS #6 CVR E 50 COPY INCV variant or HARLEY QUINN #39 CVR F INC 1:50 VARIANT.
NEW COMIC DAY
The date advertised in the preorder listings is the release date in the USA (and in US format Year-Month-Day). If the title releases on time MK1 will receive our copies in the same week as this release date. DC, Image & Oni Press and an assortment of Indie Publishers arrive on the same day as the advertised date (Wednesday). Marvel, Dark Horse, IDW & the rest of the Indie publishers will arrive on the closest Thursday or Friday following the advertised USA release date.
NEW MONTHLY LISTINGS
The New Monthly Listings usually appear at the end of the month. We recommend waiting a week before placing orders.
At the end of each month you will start seeing new listings show up. You can tell the new month's titles have been added because the banner will change at the top of the main preorder landing page. We recommend patience and waiting till at least the end of the first week of each month before placing orders. Manage Comics will have found a heap of publisher data errors already but there will still be more - things should be stable and ready for your preorders after a week.
STRANGE LISTINGS!
The preorder listings are built around the industry best practice use of comic meta data and comic barcode information. A few publishers can be guilty of using barcodes in inventive and interesting but non standard ways leading to problems with our listings and the information presented. We are always on the look out for these and will report any errors to Manage Comics for correction. If you do spot something unusual please let us know.
SUBSCRIPTION REQUESTS FOR GRAPHIC NOVELS & MANGA
Our Manage Comics service is not just for comics - you are most welcome to use Manage Comics to place ongoing requests for future volumes of a graphic novel or Manga by pressing the SUBSCRIBE button on the latest title listing.
ORDERING MULTIPLE COPIES
You can adjust the qty on order once you have preordered an issue. The steps are 1. Place comic on preorder. 2. Either refresh the page and adjust order quantity or jump to your MY SUBSCRIPTIONS record and adjust the qty on order under the My Subscriptions tab. Qty will need to be adjusted before that issue's Final Order Due date.
HOLD ASIDE - DON'T SHIP YET SHIPPING OPTION
With comics deliveries arriving three times a week the HOLD ASIDE - DON'T SHIP YET Shipping Option is an extremely popular shipping option for customers wanting to secure comics but save on shipping by combining multiple orders together at a later date. The next time a customer places an order and pays shipping we automatically check if they have any previous paid orders to include with their shipment. More details here.
If you choose the HOLD ASIDE - DON'T SHIP YET option in error look out for the automatic emailed order confirmation - it contains instructions on how to pay for shipping after an order is placed
HOW LONG WILL MK1 HOLD PAID ORDERS ASIDE?
There is no time limit - we will keep your paid order aside awaiting an order that includes a paid shipping fee. We will send a reminder once a month to reassure you your purchase is safe and not forgotten. Please reply to these messages so we know communications are getting through... .... BUT we strongly suggest you don't wait too long before triggering an order. All care is taken but occasionally errors occur and the earlier we know that a mistake has been made the more likely we can fix it.
HOW LONG WILL MK1 HOLD UNPAID ORDERS ASIDE?
Ideally all preorders are paid within 7 days of the payment link being sent out. The longest MK1 will wait for payment is one month but this needs to be arranged in advance. Please contact us if you are going to be away. Please do keep your contact details updated especially mobile phone numbers. We will always reach out to confirm interest but if we don't hear back we will cancel your orders along with future preorders.
